Privacy
Policy

Vertex Collective Pty Ltd (“Vertex Collective”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our website at vertexhire.com.au. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

By using our website or submitting an enquiry, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you submit an enquiry through our contact form, we collect the following personal information:

• Full name
• Email address
• Phone number
• Company or project name
• Project details including site location, hire dates, and equipment requirements

We do not collect sensitive information such as financial details, government identifiers, or health information.

2. How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your equipment hire enquiry
• To prepare and provide a quote for our services
• To communicate with you regarding your booking or project requirements
• To improve our website and services

We do not use your information for unsolicited marketing and we do not sell, rent, or trade your personal information to third parties.

3. How We Store Your Information

Enquiry submissions are received via email and may be stored within our email system. Form submissions may also be temporarily stored within our website platform (WordPress). We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

4. Third-Party Services

Our website uses the following third-party services that may process data on your behalf:

• Google reCAPTCHA — used to protect our contact form from spam. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Google’s Privacy Policy applies: policies.google.com/privacy
• WordPress — our website is built on the WordPress platform hosted on a third-party server. Your form submissions may pass through this environment.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies directly.

5. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect the functionality of certain parts of the site.

Google reCAPTCHA also sets cookies as part of its spam-detection process.

6. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. To make a request, please contact us using the details below.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with this Privacy Policy or the Privacy Act 1988 (Cth), please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact Us

For any privacy-related enquiries, please contact:

Vertex Collective Pty Ltd
Email: info@vertexhire.com.au
Website: vertexhire.com.au

Note: This Privacy Policy is provided as a general guide and does not constitute legal advice. Vertex Collective recommends seeking independent legal advice if you have specific compliance concerns.